Refund policy

Return and Refund Policy

At AVA Lighting, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you can take advantage of our return and refund policy as outlined below:

Product Returns

Return Period:
You may return a purchased product within 14 calendar days from the date of receipt. After this period, we cannot offer a return or refund.

Product Condition:
To be eligible for a return, the product must be in its original packaging, unused, and include all accompanying documents, accessories, and labels. Products that are damaged, soiled, or altered in any way that diminishes their value will not be accepted for return.

Return Procedure:
To return a product, please contact our customer service team at +359 877 818 154 or send an email to store@ava-lighting.com with your order information and reason for the return. Once your request is approved, you will receive instructions for returning the product.

Refunds

Processing Refunds:
Once we receive and inspect the returned product, we will notify you about its receipt and the status of your refund. If the return is approved, the amount will be refunded to the original payment method within 7–10 business days.

Partial Refunds:
In certain cases, partial refunds may be granted (e.g., for products with visible signs of use, missing components, or damaged packaging).

Return Shipping Costs:
Return shipping costs are the responsibility of the customer, unless otherwise agreed.

Exceptions:
Some products cannot be returned due to their nature, such as special orders or personalized items. Please consult us before purchasing if you have any doubts.

Contact Us
If you have any questions regarding our return and refund policy, please contact us at +359 877 818 154 or at store@ava-lighting.com.